We began our journey as eBay sellers too, and we know how frustrating it can be to have defects and negative feedback on your account that you have no control over. Receiving negative reviews despite doing everything right has always just been a part of doing business on eBay. We have refused to accept this and hope you will too. We are constantly seeking the latest methods and techniques to remove these issues from accounts, allowing you to focus on your business. Our contacts inside Ebay allow us even greater control over account issues and restoration.